Terms and Conditions
Man with Van Mill Hill Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Mill Hill provides removal and related services within its operating area. By making a booking, paying a deposit, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client or you means the person, firm, company or organisation instructing us to provide services.
We, us or our means Man with Van Mill Hill, the provider of removal and associated services.
Services means any removal, transport, packing, loading, unloading, or related services we agree to provide.
Goods means the items and property which are the subject of the Services.
Booking means a confirmed request for Services made by you and accepted by us.
2. Scope of Services
We provide man and van, removal, and light transport services, including the loading, transporting, and unloading of Goods between agreed locations within our service area. The precise scope of work, including dates, times, addresses, and any special requirements, will be agreed with you at the time of Booking and confirmed by us.
Unless expressly agreed in writing, our Services do not include:
Disconnection or reconnection of appliances, fixtures, or fittings.
Dismantling or reassembly of furniture or equipment.
Packing or unpacking of Goods.
Handling of hazardous, illegal, perishable, or high-value items as further described in these Terms and Conditions.
3. Booking Process
3.1 You may request a quotation by providing details of the locations, access conditions, dates, times, and a description of the Goods to be moved. Quotations are based on the information you supply and on the assumption of normal access and working conditions.
3.2 A Booking is only confirmed when we have accepted your request for Services and you have accepted our quotation, including any applicable charges, and provided any deposit we require. We reserve the right to refuse or decline any Booking at our discretion.
3.3 You must provide accurate and complete information about:
The addresses for collection and delivery.
Parking availability and any restrictions.
Stairs, lifts, narrow doorways or other access issues.
The nature, quantity, and approximate value of the Goods.
3.4 If, upon arrival, the actual work required differs substantially from that described at the time of quotation or Booking, we may adjust the price to reflect the additional time, labour, distance, or complexity, or we may decline to carry out part or all of the work.
4. Price and Payment Terms
4.1 Prices may be quoted as fixed fees or hourly rates, with or without additional mileage or congestion charges, as specified at the time of Booking. All charges are stated exclusive of any applicable taxes or statutory charges which will be added where required by law.
4.2 We may require a deposit to secure your Booking. The deposit amount and due date will be communicated to you before confirmation. Deposits are applied towards the final invoice, subject to these Terms and Conditions.
4.3 Unless otherwise agreed in writing, payment of the balance is due on completion of the Services on the day of the move. We may refuse to unload Goods or complete the Services until full payment has been received.
4.4 Where payment is not made when due, we reserve the right to:
Charge reasonable administration and recovery costs.
Charge interest on overdue amounts at the prevailing statutory rate, accruing daily until payment is received in full.
Retain possession of Goods under a lien until all sums owed to us in respect of the Services are paid.
4.5 All prices are based on the assumption that the work can be completed in one continuous operation during normal working hours. We may charge additional fees for delays caused by you, your agents, or third parties, including delays in access, waiting time, or late key handover.
5. Changes to Bookings
5.1 If you wish to amend your Booking, including changing the date, time, addresses, or the scope of the Services, you must contact us as soon as possible. All changes are subject to our availability and our agreement.
5.2 We reserve the right to adjust the price where a change to the Booking significantly alters the duration, distance, manpower, vehicle size, or complexity of the work.
6. Cancellations and Postponements
6.1 You may cancel or postpone your Booking by giving us notice. The following charges may apply based on the notice period provided:
More than 7 days before the scheduled start time: deposit may be refundable at our discretion, less any reasonable administrative costs.
Between 7 days and 48 hours before the scheduled start time: we may retain all or part of the deposit or charge up to 50 percent of the quoted price.
Less than 48 hours before the scheduled start time or on the day of the move: we may charge up to 100 percent of the quoted price.
6.2 We reserve the right to cancel or postpone a Booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, illness, or other operational issues. In such cases, we will seek to reschedule the work or provide a refund of any deposit paid, but we will not be liable for any consequential losses or expenses you may incur.
7. Client Responsibilities
7.1 You are responsible for:
Ensuring that the Goods are properly packed, secured, and ready for transport, unless packing is expressly included in the Services.
Ensuring that all boxes are suitably packed and closed and that any fragile items are clearly marked.
Providing us with correct and complete contact details and addresses.
Arranging suitable parking for our vehicle at both collection and delivery points, and obtaining any necessary permits or authorisations.
Ensuring safe and reasonable access to the premises, including clear pathways, lifts, and stairwells.
7.2 You must be present or represented at the collection and delivery addresses to supervise the work and to check that all Goods are loaded and unloaded. We are not responsible for ensuring that items left behind are collected, or that items delivered are placed in any particular room unless agreed in advance.
7.3 You must not request us to transport any of the following items without our prior written consent:
Cash, jewellery, watches, or other high-value items.
Important documents, including passports, deeds, or securities.
Perishable goods or living things, including plants and animals.
Hazardous, flammable, explosive, corrosive, or illegal items, including gas cylinders, paints, solvents, and weapons.
7.4 If we discover prohibited or unsafe items among the Goods, we may refuse to transport them, and you may be liable for any additional costs or losses we incur as a result.
8. Waste and Disposal Regulations
8.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste removal contractor and will only remove items as part of an agreed removal or clearance service.
8.2 We will not collect or transport household waste, construction waste, or other material that must be handled under specific waste regulations, unless previously agreed as a separate, chargeable service and carried out in compliance with applicable laws.
8.3 You must not place general rubbish, hazardous materials, or regulated waste into boxes or containers intended for removal as personal Goods. If such items are discovered, we may refuse to carry them and may charge you for any additional handling, disposal, or cleaning required.
8.4 Any disposal service we agree to provide will be conducted at authorised facilities, and additional fees may apply for recycling, specialist handling, or third-party charges. You are responsible for all such fees and for ensuring that items to be disposed of are lawfully capable of being disposed of in this way.
9. Our Liability
9.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods or property is subject to the limitations set out in this section.
9.2 We will not be liable for loss or damage arising from:
Normal wear and tear, or minor marks and scratches that occur as a result of normal handling.
Pre-existing damage, defects, or inherent faults in Goods.
Inadequate or improper packing by you or third parties.
Handling of items that you have requested us to move against our advice or which are unsuitable for transport.
Acts or omissions of third parties, including building managers, landlords, or other contractors.
9.3 We will not be liable for indirect or consequential losses, including loss of profits, loss of use, loss of data, emotional distress, or loss arising from delay, missed appointments, or cancellation fees imposed by others.
9.4 Our total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the lesser of the replacement value of the affected Goods or an overall monetary cap as reasonably reflected in the price paid for the Services, unless a higher level of liability has been expressly agreed in writing.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
10. Insurance
10.1 We may maintain insurance cover appropriate to the nature of our business. This does not automatically increase our liability to you beyond the limits set out in these Terms and Conditions.
10.2 You are advised to arrange your own insurance cover for Goods during removal and transit. You should check your existing household or business insurance policies and, if necessary, obtain additional cover to protect against loss or damage.
11. Delays and Force Majeure
11.1 We will make reasonable efforts to adhere to agreed dates and times, but any timings given are estimates and not guarantees. We are not liable for delays caused by traffic, weather, roadworks, accidents, or other circumstances beyond our reasonable control.
11.2 If the Services are delayed or prevented by events outside our control, we will notify you as soon as reasonably practicable and take reasonable steps to minimise the impact. We may reschedule the Services or, where appropriate, cancel the Booking and refund any payments for Services not provided.
12. Claims and Complaints
12.1 You must inspect Goods and property as soon as reasonably possible after completion of the Services. Any visible loss or damage that you believe has been caused by us must be reported to us in writing within a reasonable time, supported by evidence such as photographs and a description of the circumstances.
12.2 We will investigate any complaint and may request access to the Goods or property to assess the alleged damage. Failure to report issues within a reasonable time may adversely affect our ability to investigate and may limit any remedy available to you.
12.3 Where we accept responsibility, we may, at our discretion, repair the damage, replace the item, or pay an appropriate sum not exceeding the limits of liability set out in these Terms and Conditions.
13. Privacy and Data
13.1 We will collect and use personal information about you for the purposes of arranging and delivering the Services, handling payments, and managing our relationship with you.
13.2 We will take reasonable steps to keep your personal information secure and to comply with applicable data protection laws. We will not sell your personal data to third parties. We may share your data with trusted third parties only where necessary to perform the Services, comply with legal obligations, or enforce our rights.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
15.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or representations, whether written or oral, regarding their subject matter.
15.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to the Services provided under that Booking.
By proceeding with a Booking or allowing work to commence, you confirm that you have read, understood, and agree to these Terms and Conditions.
